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Really enjoyed Chris’s bartender service. She has great work ethic and stays busy but engaged with the customers. Awesome!
I have never seen such difficult place in my life to place order for delivery. They have a reason not to do everything not to mention keeping you on hold. Management needs to improve this or they will and can lose a lot of business
I hate you you’re terrible pizza maker we’ve been waiting for like five hours and you’re still not here
Not mad, just disappointed. I ordered online 30min prior to showing up. It was a Friday night so I assumed I would have to wait a little bit. An hour and a half later(so 2 hours total) I finally got my pizza. No apology, no sorry for the wait, no thanks for your patience. I get home and what do I have, cold pizza and wings that were obviously sitting around awhile. I don’t know if there was a mix up and no one realized I was there, but it definitely was NOT worth the wait. I’ve never had issues before so I’ll chalk it up to a crappy night for me and the hungry family. I called to complain and would have returned the food that night if my wife hadn’t been hungry and convinced me to just reheat the pizza in the oven...what’s another 15min at this point. I still gave a 5 star cause I know your food and service is usually good, I just wanted to vent and maybe next time just thank people for their patience, it’s appreciated.
I am from out of town and googled places close to my hotel! The door says 12am the website says 12am but I arrived at 11:26pm just to grab something simple! THE DOOR WAS LOCKED AND NO ONE ANSWERED THE PHONE AS A COURTESY! I HAD TO DRIVE OUT MY ELEMENT TO FIND FOOD !
I could not believe what I heard. The manager screaming at a customer Rudest manager I have ever seen. He was very unprofessional. Never have I seen anyone representing a business act this way. And this is the second time I have seen it happen.
Food was great. Music was too loud.
Ordered pizza and wings at 7:19 on line, email says delivery at 8:21 called to check on order and hung up twice, then person on phone says too bad. Customer service terrible and at 9:00 still no pizza.
Newport - when We eat in the food is great service is pretty good but placing an order to go I’ve been disappointed multiple times. Forgotten items on our order not answering the phone and even placing me on hold for more than 15 minutes!!
We visited the Fort mill location last night and the food quality was poor. We would like a manager to contact us.
I ordered through door dash. My delivery time was 515-545. My food came at 4:55. Very early. The pizza wasn’t even hot. My question is why empire had my food ready so early. My husbands not even home from work yet! Very disappointing. I also didn’t receive one of the two dressings I requested. Frustrated to say the least.
Poor customer service
I was homeless Veteran for 5 months and finally got a room. The first thing that I wanted was a sisilan crust pizza from RH empire. I saved up for 2 weeks and when I called to order it —