We have received your message, thank you for your feedback.
We value your opinion and would love for you to share it! You can copy the text of your review below.
Once you've copied the above text, you can share your experience at these sites:
We're sorry to hear your experience didn't meet expectations. The owners have been notified and will investigate the matter.
Return to Home
You call ahead get your name on list.. get told it will be hour and half, still waiting 2 1/2 hours later because the young girls at the hostess stations wants to sit 7 adults and baby at a high top. Well that is not going to work .. then they want to sit us at a table that will hold 6 people. Ok well how are all of us going to eat.. Let me tell you there is a big table on the other side that can hold everyone. But they are allowing 2 people to just sit and talk.. I think there needs to be some training.. stay clearing the table and let them now it is time to go.. I have been a waitress for 15 yrs.. I think I know what to do. I totally understand this is a very busy place but crowd control needs to be taught.
Our experience tonight at Empire Pizza, Pizza Fort Mill was horrible. We literally sat at our table waiting for food from 6:30 to 7:46. To be there that long was uncalled for. Who was managing the kitchen and watching ticket times??? Our waitress would come over to say to us "sorry our kitchen is having trouble". Trouble was an understatement. She said they can't balance take out, door dash and the restaurant. It is a lot. Well, figure it out. We ordered penne alfredo, meatballs, 4 slices of pizza and mozzarella sticks. Not a hard order. We go there frequently. (I am not a fan but my husband thinks they are great). When our food came out my daughters food apparently sat for a long time. Her alfredo was hard and the garlic knots were hard as rocks. I had ordered just meatballs and they were ice cold. My husband and son ordered sliced pizza so they were ok. Needless to say the penne and meatballs went back. My daughter and I left to get food somewhere else. A shame that a family dinner out was not split with people eating in two separate locations.
We watched the table in front of us send their pizza back because it was made wrong.
Wishing them luck getting it together.
Don't usually waste my time with "bad reviews" simply because my time is more valuable than poor service that rarely changes. But here goes. It's 12:46 p.m. on Thursday 1/2. I just placed a take out order for a salad and child's pasta. The young woman on the other end of the phone taking these orders is totally void of any personality and rudely hung up the phone AFTER I asked her when the order would be ready. Who is raising these young people who have no communication skills or manners. When did it become okay for those working in the public service to treat the public as if the public was doing them a service? I expect no less than a full apology and thank you for (1) this constructive review and (2) for my patronage of an establishment relying on the public for its success, which I might add is not an "entitled" expectation but one of politeness and simply good business!
Order almost $60 worth of food on a take out order and my Stromboli was left out. I called the business, they said they still had it and to come back for it. It was already 8 pm and I live 20 minutes away and was not going back. I requested they refund money to my card. Employee said it would be refunded, will have to check my card
I just had the worst dining experience I have ever had. I stopped in for a quick lunch at the Fort Mill location while I was waiting for an oil change. The food took 30 minutes to come out - fine, I can give a place the benefit of the doubt. My real problem was with my order. I am a vegetarian and I ordered the Cali Black Bean Burger. When it came out, thankfully I noticed it had bacon on it. I again gave the benefit of the doubt and thought I missed that on the menu although I was very confused why bacon would be on a black bean burger. I took it off since I didn’t have time to wait another 30 minutes for a new meal. Everything else looked correct in the black bean - cheese, avocado, tortilla strips, etc so I started eating and a few bites in I realized it didn’t taste right. That’s when I realized it was actual meat, not black bean ( although it was flattened to look like a vegetarian burger). As a vegetarian I am obviously very upset about this. I couldn’t find my waitress so I flagged someone else down who was very sweet and comped the meal. She was the ONLY good part of the experience I just had.
My only complaint was my garlic knots. When ordering my meal online from the Fort Mill location, I had the option to add mozzarella cheese to my garlic knots. I added it for a $1.50 upcharge. No big deal. I like cheese. I get home with my order to see I have a styrofoam to go bowl with a lid that is holding approximately half a cup of shredded mozzarella. My garlic knots are in a separate container. I dont know how I am supposed to eat the shredded cheese with the garlic knots. The pizza and the garlic knots tasted great. Just not sure how I am supposed to eat my bowl of shredded cheese. I like cheese but not going to eat it straight from my to go bowl. I find it funny, but a disappointing that I paid an upcharge for a bowl of loose shredded cheese.
Call in order. Pick up phone went to voice mail 4 times before someone answered. Finally placed order on phone with a miserable girl. Felt like I was bothering her. Go to pick up. Thought with no phone answer it would b busy. No one in the seating area at all. No body at pick up counter. Had to wait in the same girl from the phone to look up and I said I had a pickup. She mumbled. I didn’t hear her and asked excuse me. In a hateful voice she said “pay out at the bar. “. Again in a hateful voice. Terrible customer service. Took over a half hour for a pick up order to prepare with no one in the eating area. Terrible.
Bro your food just sucks
keep up the good job, please do not slack off.
Rude, incompetent staff. Bar is hangout for employees who are drunk and nasty, esp. one ugly Yankee chick, Indian Land location.
Have not tried other syores, and won't be.
Wow this place use to be great ! I loved their Calzones FULL of cheese and toppings. Not any more! you can tell they have their clientele built up now cuz its just not the same! Every time I've been back there's less and less toppings inside the Calzone to the point of just being folded over pizza dough !!! everything went down but the price! Too bad but I won't be back
Just wanted to share something about our last 3 visits to empire. Most of time we go to the empire in Newport cause its really close to our house. The last time we went to the Indian Land location. All 3 visits were terrible. We always order out wings honey hot extra crispy. They are never right. The last three times they have been have cooked and never crispy. They used to always be fantastic wings but lately they have been terrible,
Food was good. Service was terrible! Took over 30 minutes to get pizza. 2 men beside us came in after us and got their order before us. I had to get up and ask another waitress to see what was taking our order so long. Our waitress never came to see if we needed anything. First and last visit to this place! Save your money.
We got our order through Door Dash and their delivery was great, but the food they picked up for us was awful. Everything was cold. We got an order of boneless wings and they literally pulled a wing in half to make 2 wings, and one of the “wings” was a burnt ball the size of a hush puppy and hard as a rock. It’s like they scraped the bottom of the barrel for our order because it was through Door Dash and we didn’t deal with them directly. Fort Mill location... this is gross and I couldn’t even eat the rest of the “wings” because they were so overcooked.
We love the food. We typically love the environment. Tonight - a football Sunday- was wild. 1) Bartender’s underage kids took up 3 seats 2) Bartender (while taking care of said kids) got our order wrong and we now have wrong toppings on pizza...It’s a pepperoni and we have just cheese...c’mon!! 3) Didn’t tell us the weekly specials were overridden by the football specials, so we paid more nothing and didn’t even get an apology 4)Seriously, hire better. We were willing and able to spend far more than we did, but were so put off by the terrible service that were considering never giving another DIME to Empire. FYI - we spent $90 to sit at Empire waiting for our to go food so save money on the $1.99 DoorDash fee. Do the math on how reckless we are with our spending. Be better. Your food is good, but I’ll happily go to Towne Tavern from now on.
I’m retired and can’t drive anymore. I ordered from Empire at least 3 times a week. Large menu with variety. Empire stopped delivering and referred me to a couple delivery services. I have not had one delivery. These services won’t deliver sodas and only certain food items. I’m spending my $75.00+tips and many times I order extra for company /lunches for the next day at other locations. I DONT USE email Anymore. I DONT respond to email.
What Happened? Over the years we have gone only to the Rock Hill location, because the quality was more consistent than at the Newport location. We raved about Empire Pizza, then it appears the quality has gone down. The last two times were somewhat disappointing. More crust then cheese. The Greek salad was limp at $9.00 and it certainly was not worth it. I don't think you need to be a rocket scientist to at least look at what goes out to the tables.
In closing we will not be coming back.
Let's get this out of the way...... first off I do not like eating out! Number 1 reason: customer service is well....... nothing to brag about. Therefore, I'd like to say, my first visit to Empire I was greeted and treated with the best service I have encountered in a very long time. My servers name was LaNette. She made my experience so enjoyable that I wanted my son (who was in high school at the time) to get hired on. Tennyson applied and worked at Empire and enjoyed it. Although, he has moved on, he also enjoyed LaNette as a coworker and a friend. My main reason I still frequent Empire is due to the fact that LaNette still works there and their Blackened chicken alfredo is awesome! I would recommend dining there on a Thursday or Saturday and requesting the best server: LaNette to enhance your experience!
We have been goin to Empire since then original first came to RH. We have always enjoyed the food and staff at all the locations since. Our favorite is LaNette!! The original empire. She is always on top of everything and has the best personality. She is an absolute sweetheart and the reason we will continue to drive further to that location ❤️
Our waitress’ At Rock Hill Empire are amazing. We are frequent customers and always get great service. My favorite two are Linett and Charlee. They are great. We never wait for anything. They always take care of us. Thank ladies!
Great food and great drinks! What makes this place more awesome is Lanette, she always has a smile and sooo energetic, my buddies and i love her service. I highly recommend this place, ask for Lanette!!
Great food and service, Lanette is always the best waitress for us, she gets it right the first time, and always gets us our food on time! Thanks!
Great place to eat! Lanette at the rh interstate restaurant is great! And the Newport stairs ask for Ashley or Danielle !! This place has great food and a wonderful atmosphere! The staff at both Rock Hill stores keep me coming back time and time again
Lanette has been my server multiple times and she is awesome!! She is always polite, fun, never let our drinks get half empty. She is always on it!! She is a great waitress!!!
I frequent Empire on Celanese in RH. I like sitting in Lanette's section. She makes my experience there on game. She is quick to serve our drinks and food and she's funny. Very friendly and a lively spirit! I have continued coming there on Saturdays because she is a great waitress. Not sure how I feel yet about yall's new menu but I'm trying new things. Thanks for the great service Lanette!
We love going to Rock Hill Empire Pizza and look forward to seeing our waitress lanette Brakefield.
By far my favorite place for pizza in Rock Hill. Fun and friendly environment. As servers go, LaNettte is the best! Always on top of things and hustling to get things done while still taking time to make you feel like she appreciates you being there.
We love Empire Rock Hill so much! My husband isn't a going out type of person but we come to Empire more than anywhere else, for the food, drinks, music and fun, but mostly because we have the best server ever-LaNette BRAKEFIELD! She is always on point and makes us feel at home????
We’ve been supporting Empire since Kosta first opened in 09. The staff is friendly and the food is consistently good.
Lots of TV’s- viewable from any seating.
We’ll be back!
Love your pizza. The best
LOve the Pizza, however....no where online or Door Dash does it list ingredients for dishes. Quite annoying to order when I don't know what is on a pizza that i am ordering.
Awesome place, good food, will go back
Well, I typically have an alright experience. Pretty good, usually. But not this time. I ordered two platters of chicken tenders rolled in hot sauce.
However, someone saw fit to toss the boxes into the bag sideways for my delivery, which leaked sauce and grease into the bag itself, and soaked a flyer that was included. One of the orders was also prepared incorrectly. Unbreaded slabs of meat instead of the tenders that I had ordered.
I relocated from NJ and I was surprised there was no fried calamari on the menu. Your marinara is perfect to make hot sauce!!
Also, when I would visit before I relocated...I thought your sausage was sliced. I miss it!!
We have been going to the Fort Mill location since it opened. Slow service has happened occasionally but that is to be expected. The food has always been quite good, thus our frequent visits. Our last visit, however, wasn't a good experience. The service was very slow, 2 out of 4 sets of silverware were not clean, and it was quite hot. We found out after we'd ordered that the AC was out. This would have been nice to know when we came in. The heat made it very uncomfortable.
The recent repainting and redecorating looks good but I am shocked that nothing was done to the restrooms. These have always been something I tolerated but, the men's room specifically, is dark and almost always in need of cleaning. I would not feel comfortable taking a small child in there at all.
We may have to take a little break from visiting for a while.
Ordered a pizza told to pack up in 20 minutes when I showed up it took 10 additional minutes when I arrived home 5 minutes later the pizza was cold,dry no sauce ,cheese was not very good..... Very disappointed was really hoping it was as good as your other stores but sadly I will go back to Lorenzo’s.....
LOVE THEIR PIZZA, FRIED PICKLES AND GARLIC KNOTS!
Wish they had real minced garlic instead of just the powdered garlic for the knots, as well as a topping choice for the pizza-even Eggplant would be awesome as a topping choice.
The boneless chicken wings aren't good at all- and its not the seasoning its the quality of meat.
The young lady that took my order was amazing. She displayed great customer service and that’s always appreciated.
I was there for my birthday at around 9:30pm and my food was wrong, cold, and horrible. My wrap was only warm on one side of the wrap, my salad came out with my food even though it was supposed to come out first, and the wrap was bread only. Everything tasted horrible and I had to pay 18.00 for it.
The food and service were good that's not why I'm upset. We having been going to empire for sometime now maybe 3 times a month and today was a little different I ordered a slice of pizza that was fine I asked for sauce got it, than my stromboli came again I asked for sauce it was not till I got the check that I found out about the 150 charge for the extra sauce I was shocked never before had I ever had to pay for sauce in those little containers I don't mind paying that's not why I'm upset its not begin told in the first place and 2 how much you charge for the container I go else where and pay 75 cents for a bigger container and better sauce ,. sorry but you lost a customer I was told that since you got new menus that they charge for everything. way to go empire way to go
I work at Piedmont Medical Center on night shift. Every time I call for delivery before the 10 pm time they always say they are not delivering anymore. I called tonight and they kept me on hold for a while and when they answered then they were not doing anymore deliveries. If you're going to do delivery then do it, is what I recommend.
Placed an online order at 5:03 and it said delivery was expected in about an hour which was fine. 6:30 comes around and we called to check the status of the order and they said that they were shorthanded and the online delivery time was not at all accurate. They told us that the order just went out and it should be there in 20 minutes. Again, we are being patient as we are trying to feed our family so we called again at 7:15 to check and they said that the order had been delivered twice. Delivered to whom? Confused as to how that is possible because we never received our food. While being put on hold, we just told them to cancel it and refund our money. We know things get busy in both the back and front of house....and we have been consistent orderer's of Empire in the past...this experience has soured us entirely.
Order two 18 inch pizzas pepperoni had no red sauce just pepperoni and cheese, chicken and spinach with Alfredo sauce came with red sauce not Alfredo this is not the first time we have been disappointed in the Tenga Cay location . The pizza in Newport location is awesome we now will travel further to get great pizza
I came and placed a Togo order in person at 6:20 pm. The staff was friendly and helpful. I proceeded to sit down at the chairs across from the togo area. The young lady said my order would be only 15 minutes. As I sat there other guests received their food before I did that placed their orders after me. After about a half hour I began to check my watch and phone for the time I placed my order. The young lady behind the counter was watching me and I heard her say my name to the two ladies packing the Togo orders. I had been watching all the food that was placed on the counter. When they finally called my name 45 minutes later, I checked my watch and it was 7:03. My food had sat there for 20 minutes and no one ever called my name. I knew that for a fact because the cashier said to the ladies packing the food, “Do you have the order for May?” They looked at the food and gave it to her and she called my name. I proceeded to the counter and said, “my food been there for 15 to 20 minutes.” I took my $45 Togo order and went home. I live 2 minutes from the establishment. My food was quite cold. Just wanted someone to know about what happened.
The sevice is great, but there is a guy name David Jones who is crud and obnoxious and I want return until he asked to leave!
Why no bar menu online? I see lots of fried pickles, wings, and pizza. But presumably I'm going to get a drink as well, right? Please post a bar menu.
Newport Loca-- Always consistently good food. Fav is the pizza
We absolutely love coming here, but many, over 10 times lately, have we walked in and they had open tables, over 6 just in the front section, and the wait was 15-20 minutes. We have 3 in our party. Tonight we are waiting and in 10 minutes sitting here there have been 18 people, 5 groups, that have walked in and the hostess had told them 20-25 minutes wait and they all walked out!! I can't believe the owner/managers know this is happening!! Plenty of wait staff standing around, 3 people taking to go orders, sorry, just don't understand,!!!
We come and support this restaurant at least once a week and hate to see it's decline. Sick great food.
I ordered a barbecue bacon burger. This is not my first time ordering this from your restaurant. Usually your burgers are excellent, tonight it was inedible. I am not exaggerating when I say that this burger was bathed in barbecue sauce. Literally, when I took my first bite, sauce was not dripping but running off the sandwich and down my face from taking a bite. The bun fell apart as it was soaked through. I threw it away.
We absolutely love coming here but every time we come here there are open tables and we have to wait. Today, Wednesday May 8th at 7:30 pm, we walked in to grab dinner. The hostess said it would be a 10 -15 minute wait but we looked around and there were at least 12 open tables. If I was a first time customer and heard that wait time and saw the open tables I would’ve walked out and never come back. We frequently come to the Newport location and love this place but this experience puts a bad taste in people’s mouth. My daughter took a video of the 5 open tables we could see from sitting down at the front.
I come into empire pretty often and typically enjoy the food. However, last night i received very bad service to the point where the server made my physically uncomfortable. I have worked in food and bev as a server myself in a similar setting as empire and I understand that the server had probably been working for a while. However, Mandi treated us very disrespectfully and caught an attitude toward us very quickly. The person i was with asked a question and Mandi began giving us an attitude. She screamed at the person I was with and told them that “she didn’t have to deal with her attitude” this person was not intending to give her attitude. I was physically uncomfortable by Mandi’s actions which caused us to not eat at the restaurant. I offered to pay my tab and as we left before the door even shut we could hear Mandi complaining about us very loudly. Her behavior was absolutely unprofessional and I was physically uncomfortable due to the way she spoke to and treated us. I have always received lovely service from this place however Mandi was very unpleasant.
Went to newport location at 7:30 pm on 5/3. There were several empty tables and booths but we were told a 35 minute wait. Sat 5 mins then asked why we couldnt be seated. Was told the kitchen was backed up. i felt like we could have been seated and had a couple of beers. So we left and went elsewhere.
My order was incorrect. I asked for flats for my 12 wings a.m. I did not receive it. I ordered a pastrami sandwich with coleslaw. I did not receive it instead I received chicken Alfredo and coleslaw with meat in it. The coleslaw shouldn't have meat in it. I called the store at 11:05 and asked for a manager and then it was phone shuffle. Finally I spoke with a server and she stated that I needed to call back the following day speak to a manager. She doesn't know which Manager is on duty it changes from week to week. I don't understand why it is not a manager on duty as long as the businesses open the handle customer satisfaction.
Really enjoyed Chris’s bartender service. She has great work ethic and stays busy but engaged with the customers. Awesome!
I have never seen such difficult place in my life to place order for delivery. They have a reason not to do everything not to mention keeping you on hold. Management needs to improve this or they will and can lose a lot of business
I hate you you’re terrible pizza maker we’ve been waiting for like five hours and you’re still not here
Not mad, just disappointed. I ordered online 30min prior to showing up. It was a Friday night so I assumed I would have to wait a little bit. An hour and a half later(so 2 hours total) I finally got my pizza. No apology, no sorry for the wait, no thanks for your patience. I get home and what do I have, cold pizza and wings that were obviously sitting around awhile. I don’t know if there was a mix up and no one realized I was there, but it definitely was NOT worth the wait. I’ve never had issues before so I’ll chalk it up to a crappy night for me and the hungry family. I called to complain and would have returned the food that night if my wife hadn’t been hungry and convinced me to just reheat the pizza in the oven...what’s another 15min at this point. I still gave a 5 star cause I know your food and service is usually good, I just wanted to vent and maybe next time just thank people for their patience, it’s appreciated.
I am from out of town and googled places close to my hotel! The door says 12am the website says 12am but I arrived at 11:26pm just to grab something simple! THE DOOR WAS LOCKED AND NO ONE ANSWERED THE PHONE AS A COURTESY! I HAD TO DRIVE OUT MY ELEMENT TO FIND FOOD !
I could not believe what I heard. The manager screaming at a customer Rudest manager I have ever seen. He was very unprofessional. Never have I seen anyone representing a business act this way. And this is the second time I have seen it happen.
Food was great. Music was too loud.
Ordered pizza and wings at 7:19 on line, email says delivery at 8:21 called to check on order and hung up twice, then person on phone says too bad. Customer service terrible and at 9:00 still no pizza.
Newport - when We eat in the food is great service is pretty good but placing an order to go I’ve been disappointed multiple times. Forgotten items on our order not answering the phone and even placing me on hold for more than 15 minutes!!
We visited the Fort mill location last night and the food quality was poor. We would like a manager to contact us.
I ordered through door dash. My delivery time was 515-545. My food came at 4:55. Very early. The pizza wasn’t even hot. My question is why empire had my food ready so early. My husbands not even home from work yet! Very disappointing. I also didn’t receive one of the two dressings I requested. Frustrated to say the least.
Poor customer service
I was homeless Veteran for 5 months and finally got a room. The first thing that I wanted was a sisilan crust pizza from RH empire. I saved up for 2 weeks and when I called to order it —