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I work at Piedmont Medical Center on night shift. Every time I call for delivery before the 10 pm time they always say they are not delivering anymore. I called tonight and they kept me on hold for a while and when they answered then they were not doing anymore deliveries. If you're going to do delivery then do it, is what I recommend.
Placed an online order at 5:03 and it said delivery was expected in about an hour which was fine. 6:30 comes around and we called to check the status of the order and they said that they were shorthanded and the online delivery time was not at all accurate. They told us that the order just went out and it should be there in 20 minutes. Again, we are being patient as we are trying to feed our family so we called again at 7:15 to check and they said that the order had been delivered twice. Delivered to whom? Confused as to how that is possible because we never received our food. While being put on hold, we just told them to cancel it and refund our money. We know things get busy in both the back and front of house....and we have been consistent orderer's of Empire in the past...this experience has soured us entirely.
Order two 18 inch pizzas pepperoni had no red sauce just pepperoni and cheese, chicken and spinach with Alfredo sauce came with red sauce not Alfredo this is not the first time we have been disappointed in the Tenga Cay location . The pizza in Newport location is awesome we now will travel further to get great pizza
I came and placed a Togo order in person at 6:20 pm. The staff was friendly and helpful. I proceeded to sit down at the chairs across from the togo area. The young lady said my order would be only 15 minutes. As I sat there other guests received their food before I did that placed their orders after me. After about a half hour I began to check my watch and phone for the time I placed my order. The young lady behind the counter was watching me and I heard her say my name to the two ladies packing the Togo orders. I had been watching all the food that was placed on the counter. When they finally called my name 45 minutes later, I checked my watch and it was 7:03. My food had sat there for 20 minutes and no one ever called my name. I knew that for a fact because the cashier said to the ladies packing the food, “Do you have the order for May?” They looked at the food and gave it to her and she called my name. I proceeded to the counter and said, “my food been there for 15 to 20 minutes.” I took my $45 Togo order and went home. I live 2 minutes from the establishment. My food was quite cold. Just wanted someone to know about what happened.
The sevice is great, but there is a guy name David Jones who is crud and obnoxious and I want return until he asked to leave!
Why no bar menu online? I see lots of fried pickles, wings, and pizza. But presumably I'm going to get a drink as well, right? Please post a bar menu.
Newport Loca-- Always consistently good food. Fav is the pizza
We absolutely love coming here, but many, over 10 times lately, have we walked in and they had open tables, over 6 just in the front section, and the wait was 15-20 minutes. We have 3 in our party. Tonight we are waiting and in 10 minutes sitting here there have been 18 people, 5 groups, that have walked in and the hostess had told them 20-25 minutes wait and they all walked out!! I can't believe the owner/managers know this is happening!! Plenty of wait staff standing around, 3 people taking to go orders, sorry, just don't understand,!!!
We come and support this restaurant at least once a week and hate to see it's decline. Sick great food.
I ordered a barbecue bacon burger. This is not my first time ordering this from your restaurant. Usually your burgers are excellent, tonight it was inedible. I am not exaggerating when I say that this burger was bathed in barbecue sauce. Literally, when I took my first bite, sauce was not dripping but running off the sandwich and down my face from taking a bite. The bun fell apart as it was soaked through. I threw it away.
We absolutely love coming here but every time we come here there are open tables and we have to wait. Today, Wednesday May 8th at 7:30 pm, we walked in to grab dinner. The hostess said it would be a 10 -15 minute wait but we looked around and there were at least 12 open tables. If I was a first time customer and heard that wait time and saw the open tables I would’ve walked out and never come back. We frequently come to the Newport location and love this place but this experience puts a bad taste in people’s mouth. My daughter took a video of the 5 open tables we could see from sitting down at the front.
I come into empire pretty often and typically enjoy the food. However, last night i received very bad service to the point where the server made my physically uncomfortable. I have worked in food and bev as a server myself in a similar setting as empire and I understand that the server had probably been working for a while. However, Mandi treated us very disrespectfully and caught an attitude toward us very quickly. The person i was with asked a question and Mandi began giving us an attitude. She screamed at the person I was with and told them that “she didn’t have to deal with her attitude” this person was not intending to give her attitude. I was physically uncomfortable by Mandi’s actions which caused us to not eat at the restaurant. I offered to pay my tab and as we left before the door even shut we could hear Mandi complaining about us very loudly. Her behavior was absolutely unprofessional and I was physically uncomfortable due to the way she spoke to and treated us. I have always received lovely service from this place however Mandi was very unpleasant.
Went to newport location at 7:30 pm on 5/3. There were several empty tables and booths but we were told a 35 minute wait. Sat 5 mins then asked why we couldnt be seated. Was told the kitchen was backed up. i felt like we could have been seated and had a couple of beers. So we left and went elsewhere.
My order was incorrect. I asked for flats for my 12 wings a.m. I did not receive it. I ordered a pastrami sandwich with coleslaw. I did not receive it instead I received chicken Alfredo and coleslaw with meat in it. The coleslaw shouldn't have meat in it. I called the store at 11:05 and asked for a manager and then it was phone shuffle. Finally I spoke with a server and she stated that I needed to call back the following day speak to a manager. She doesn't know which Manager is on duty it changes from week to week. I don't understand why it is not a manager on duty as long as the businesses open the handle customer satisfaction.
Really enjoyed Chris’s bartender service. She has great work ethic and stays busy but engaged with the customers. Awesome!
I have never seen such difficult place in my life to place order for delivery. They have a reason not to do everything not to mention keeping you on hold. Management needs to improve this or they will and can lose a lot of business
I hate you you’re terrible pizza maker we’ve been waiting for like five hours and you’re still not here
Not mad, just disappointed. I ordered online 30min prior to showing up. It was a Friday night so I assumed I would have to wait a little bit. An hour and a half later(so 2 hours total) I finally got my pizza. No apology, no sorry for the wait, no thanks for your patience. I get home and what do I have, cold pizza and wings that were obviously sitting around awhile. I don’t know if there was a mix up and no one realized I was there, but it definitely was NOT worth the wait. I’ve never had issues before so I’ll chalk it up to a crappy night for me and the hungry family. I called to complain and would have returned the food that night if my wife hadn’t been hungry and convinced me to just reheat the pizza in the oven...what’s another 15min at this point. I still gave a 5 star cause I know your food and service is usually good, I just wanted to vent and maybe next time just thank people for their patience, it’s appreciated.
I am from out of town and googled places close to my hotel! The door says 12am the website says 12am but I arrived at 11:26pm just to grab something simple! THE DOOR WAS LOCKED AND NO ONE ANSWERED THE PHONE AS A COURTESY! I HAD TO DRIVE OUT MY ELEMENT TO FIND FOOD !
I could not believe what I heard. The manager screaming at a customer Rudest manager I have ever seen. He was very unprofessional. Never have I seen anyone representing a business act this way. And this is the second time I have seen it happen.
Food was great. Music was too loud.
Ordered pizza and wings at 7:19 on line, email says delivery at 8:21 called to check on order and hung up twice, then person on phone says too bad. Customer service terrible and at 9:00 still no pizza.
Newport - when We eat in the food is great service is pretty good but placing an order to go I’ve been disappointed multiple times. Forgotten items on our order not answering the phone and even placing me on hold for more than 15 minutes!!
We visited the Fort mill location last night and the food quality was poor. We would like a manager to contact us.
I ordered through door dash. My delivery time was 515-545. My food came at 4:55. Very early. The pizza wasn’t even hot. My question is why empire had my food ready so early. My husbands not even home from work yet! Very disappointing. I also didn’t receive one of the two dressings I requested. Frustrated to say the least.
Poor customer service
I was homeless Veteran for 5 months and finally got a room. The first thing that I wanted was a sisilan crust pizza from RH empire. I saved up for 2 weeks and when I called to order it —