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I’m retired and can’t drive anymore. I ordered from Empire at least 3 times a week. Large menu with variety. Empire stopped delivering and referred me to a couple delivery services. I have not had one delivery. These services won’t deliver sodas and only certain food items. I’m spending my $75.00+tips and many times I order extra for company /lunches for the next day at other locations. I DONT USE email Anymore. I DONT respond to email.
What Happened? Over the years we have gone only to the Rock Hill location, because the quality was more consistent than at the Newport location. We raved about Empire Pizza, then it appears the quality has gone down. The last two times were somewhat disappointing. More crust then cheese. The Greek salad was limp at $9.00 and it certainly was not worth it. I don't think you need to be a rocket scientist to at least look at what goes out to the tables.
In closing we will not be coming back.
Let's get this out of the way...... first off I do not like eating out! Number 1 reason: customer service is well....... nothing to brag about. Therefore, I'd like to say, my first visit to Empire I was greeted and treated with the best service I have encountered in a very long time. My servers name was LaNette. She made my experience so enjoyable that I wanted my son (who was in high school at the time) to get hired on. Tennyson applied and worked at Empire and enjoyed it. Although, he has moved on, he also enjoyed LaNette as a coworker and a friend. My main reason I still frequent Empire is due to the fact that LaNette still works there and their Blackened chicken alfredo is awesome! I would recommend dining there on a Thursday or Saturday and requesting the best server: LaNette to enhance your experience!
We have been goin to Empire since then original first came to RH. We have always enjoyed the food and staff at all the locations since. Our favorite is LaNette!! The original empire. She is always on top of everything and has the best personality. She is an absolute sweetheart and the reason we will continue to drive further to that location ❤️
Our waitress’ At Rock Hill Empire are amazing. We are frequent customers and always get great service. My favorite two are Linett and Charlee. They are great. We never wait for anything. They always take care of us. Thank ladies!
Great food and great drinks! What makes this place more awesome is Lanette, she always has a smile and sooo energetic, my buddies and i love her service. I highly recommend this place, ask for Lanette!!
Great food and service, Lanette is always the best waitress for us, she gets it right the first time, and always gets us our food on time! Thanks!
Great place to eat! Lanette at the rh interstate restaurant is great! And the Newport stairs ask for Ashley or Danielle !! This place has great food and a wonderful atmosphere! The staff at both Rock Hill stores keep me coming back time and time again
Lanette has been my server multiple times and she is awesome!! She is always polite, fun, never let our drinks get half empty. She is always on it!! She is a great waitress!!!
I frequent Empire on Celanese in RH. I like sitting in Lanette's section. She makes my experience there on game. She is quick to serve our drinks and food and she's funny. Very friendly and a lively spirit! I have continued coming there on Saturdays because she is a great waitress. Not sure how I feel yet about yall's new menu but I'm trying new things. Thanks for the great service Lanette!
We love going to Rock Hill Empire Pizza and look forward to seeing our waitress lanette Brakefield.
By far my favorite place for pizza in Rock Hill. Fun and friendly environment. As servers go, LaNettte is the best! Always on top of things and hustling to get things done while still taking time to make you feel like she appreciates you being there.
We love Empire Rock Hill so much! My husband isn't a going out type of person but we come to Empire more than anywhere else, for the food, drinks, music and fun, but mostly because we have the best server ever-LaNette BRAKEFIELD! She is always on point and makes us feel at home????
We’ve been supporting Empire since Kosta first opened in 09. The staff is friendly and the food is consistently good.
Lots of TV’s- viewable from any seating.
We’ll be back!
Love your pizza. The best
LOve the Pizza, however....no where online or Door Dash does it list ingredients for dishes. Quite annoying to order when I don't know what is on a pizza that i am ordering.
Awesome place, good food, will go back
Well, I typically have an alright experience. Pretty good, usually. But not this time. I ordered two platters of chicken tenders rolled in hot sauce.
However, someone saw fit to toss the boxes into the bag sideways for my delivery, which leaked sauce and grease into the bag itself, and soaked a flyer that was included. One of the orders was also prepared incorrectly. Unbreaded slabs of meat instead of the tenders that I had ordered.
I relocated from NJ and I was surprised there was no fried calamari on the menu. Your marinara is perfect to make hot sauce!!
Also, when I would visit before I relocated...I thought your sausage was sliced. I miss it!!
We have been going to the Fort Mill location since it opened. Slow service has happened occasionally but that is to be expected. The food has always been quite good, thus our frequent visits. Our last visit, however, wasn't a good experience. The service was very slow, 2 out of 4 sets of silverware were not clean, and it was quite hot. We found out after we'd ordered that the AC was out. This would have been nice to know when we came in. The heat made it very uncomfortable.
The recent repainting and redecorating looks good but I am shocked that nothing was done to the restrooms. These have always been something I tolerated but, the men's room specifically, is dark and almost always in need of cleaning. I would not feel comfortable taking a small child in there at all.
We may have to take a little break from visiting for a while.
Ordered a pizza told to pack up in 20 minutes when I showed up it took 10 additional minutes when I arrived home 5 minutes later the pizza was cold,dry no sauce ,cheese was not very good..... Very disappointed was really hoping it was as good as your other stores but sadly I will go back to Lorenzo’s.....
LOVE THEIR PIZZA, FRIED PICKLES AND GARLIC KNOTS!
Wish they had real minced garlic instead of just the powdered garlic for the knots, as well as a topping choice for the pizza-even Eggplant would be awesome as a topping choice.
The boneless chicken wings aren't good at all- and its not the seasoning its the quality of meat.
The young lady that took my order was amazing. She displayed great customer service and that’s always appreciated.
I was there for my birthday at around 9:30pm and my food was wrong, cold, and horrible. My wrap was only warm on one side of the wrap, my salad came out with my food even though it was supposed to come out first, and the wrap was bread only. Everything tasted horrible and I had to pay 18.00 for it.
The food and service were good that's not why I'm upset. We having been going to empire for sometime now maybe 3 times a month and today was a little different I ordered a slice of pizza that was fine I asked for sauce got it, than my stromboli came again I asked for sauce it was not till I got the check that I found out about the 150 charge for the extra sauce I was shocked never before had I ever had to pay for sauce in those little containers I don't mind paying that's not why I'm upset its not begin told in the first place and 2 how much you charge for the container I go else where and pay 75 cents for a bigger container and better sauce ,. sorry but you lost a customer I was told that since you got new menus that they charge for everything. way to go empire way to go
I work at Piedmont Medical Center on night shift. Every time I call for delivery before the 10 pm time they always say they are not delivering anymore. I called tonight and they kept me on hold for a while and when they answered then they were not doing anymore deliveries. If you're going to do delivery then do it, is what I recommend.
Placed an online order at 5:03 and it said delivery was expected in about an hour which was fine. 6:30 comes around and we called to check the status of the order and they said that they were shorthanded and the online delivery time was not at all accurate. They told us that the order just went out and it should be there in 20 minutes. Again, we are being patient as we are trying to feed our family so we called again at 7:15 to check and they said that the order had been delivered twice. Delivered to whom? Confused as to how that is possible because we never received our food. While being put on hold, we just told them to cancel it and refund our money. We know things get busy in both the back and front of house....and we have been consistent orderer's of Empire in the past...this experience has soured us entirely.
Order two 18 inch pizzas pepperoni had no red sauce just pepperoni and cheese, chicken and spinach with Alfredo sauce came with red sauce not Alfredo this is not the first time we have been disappointed in the Tenga Cay location . The pizza in Newport location is awesome we now will travel further to get great pizza
I came and placed a Togo order in person at 6:20 pm. The staff was friendly and helpful. I proceeded to sit down at the chairs across from the togo area. The young lady said my order would be only 15 minutes. As I sat there other guests received their food before I did that placed their orders after me. After about a half hour I began to check my watch and phone for the time I placed my order. The young lady behind the counter was watching me and I heard her say my name to the two ladies packing the Togo orders. I had been watching all the food that was placed on the counter. When they finally called my name 45 minutes later, I checked my watch and it was 7:03. My food had sat there for 20 minutes and no one ever called my name. I knew that for a fact because the cashier said to the ladies packing the food, “Do you have the order for May?” They looked at the food and gave it to her and she called my name. I proceeded to the counter and said, “my food been there for 15 to 20 minutes.” I took my $45 Togo order and went home. I live 2 minutes from the establishment. My food was quite cold. Just wanted someone to know about what happened.
The sevice is great, but there is a guy name David Jones who is crud and obnoxious and I want return until he asked to leave!
Why no bar menu online? I see lots of fried pickles, wings, and pizza. But presumably I'm going to get a drink as well, right? Please post a bar menu.
Newport Loca-- Always consistently good food. Fav is the pizza
We absolutely love coming here, but many, over 10 times lately, have we walked in and they had open tables, over 6 just in the front section, and the wait was 15-20 minutes. We have 3 in our party. Tonight we are waiting and in 10 minutes sitting here there have been 18 people, 5 groups, that have walked in and the hostess had told them 20-25 minutes wait and they all walked out!! I can't believe the owner/managers know this is happening!! Plenty of wait staff standing around, 3 people taking to go orders, sorry, just don't understand,!!!
We come and support this restaurant at least once a week and hate to see it's decline. Sick great food.
I ordered a barbecue bacon burger. This is not my first time ordering this from your restaurant. Usually your burgers are excellent, tonight it was inedible. I am not exaggerating when I say that this burger was bathed in barbecue sauce. Literally, when I took my first bite, sauce was not dripping but running off the sandwich and down my face from taking a bite. The bun fell apart as it was soaked through. I threw it away.
We absolutely love coming here but every time we come here there are open tables and we have to wait. Today, Wednesday May 8th at 7:30 pm, we walked in to grab dinner. The hostess said it would be a 10 -15 minute wait but we looked around and there were at least 12 open tables. If I was a first time customer and heard that wait time and saw the open tables I would’ve walked out and never come back. We frequently come to the Newport location and love this place but this experience puts a bad taste in people’s mouth. My daughter took a video of the 5 open tables we could see from sitting down at the front.
I come into empire pretty often and typically enjoy the food. However, last night i received very bad service to the point where the server made my physically uncomfortable. I have worked in food and bev as a server myself in a similar setting as empire and I understand that the server had probably been working for a while. However, Mandi treated us very disrespectfully and caught an attitude toward us very quickly. The person i was with asked a question and Mandi began giving us an attitude. She screamed at the person I was with and told them that “she didn’t have to deal with her attitude” this person was not intending to give her attitude. I was physically uncomfortable by Mandi’s actions which caused us to not eat at the restaurant. I offered to pay my tab and as we left before the door even shut we could hear Mandi complaining about us very loudly. Her behavior was absolutely unprofessional and I was physically uncomfortable due to the way she spoke to and treated us. I have always received lovely service from this place however Mandi was very unpleasant.
Went to newport location at 7:30 pm on 5/3. There were several empty tables and booths but we were told a 35 minute wait. Sat 5 mins then asked why we couldnt be seated. Was told the kitchen was backed up. i felt like we could have been seated and had a couple of beers. So we left and went elsewhere.
My order was incorrect. I asked for flats for my 12 wings a.m. I did not receive it. I ordered a pastrami sandwich with coleslaw. I did not receive it instead I received chicken Alfredo and coleslaw with meat in it. The coleslaw shouldn't have meat in it. I called the store at 11:05 and asked for a manager and then it was phone shuffle. Finally I spoke with a server and she stated that I needed to call back the following day speak to a manager. She doesn't know which Manager is on duty it changes from week to week. I don't understand why it is not a manager on duty as long as the businesses open the handle customer satisfaction.
Really enjoyed Chris’s bartender service. She has great work ethic and stays busy but engaged with the customers. Awesome!
I have never seen such difficult place in my life to place order for delivery. They have a reason not to do everything not to mention keeping you on hold. Management needs to improve this or they will and can lose a lot of business
I hate you you’re terrible pizza maker we’ve been waiting for like five hours and you’re still not here
Not mad, just disappointed. I ordered online 30min prior to showing up. It was a Friday night so I assumed I would have to wait a little bit. An hour and a half later(so 2 hours total) I finally got my pizza. No apology, no sorry for the wait, no thanks for your patience. I get home and what do I have, cold pizza and wings that were obviously sitting around awhile. I don’t know if there was a mix up and no one realized I was there, but it definitely was NOT worth the wait. I’ve never had issues before so I’ll chalk it up to a crappy night for me and the hungry family. I called to complain and would have returned the food that night if my wife hadn’t been hungry and convinced me to just reheat the pizza in the oven...what’s another 15min at this point. I still gave a 5 star cause I know your food and service is usually good, I just wanted to vent and maybe next time just thank people for their patience, it’s appreciated.
I am from out of town and googled places close to my hotel! The door says 12am the website says 12am but I arrived at 11:26pm just to grab something simple! THE DOOR WAS LOCKED AND NO ONE ANSWERED THE PHONE AS A COURTESY! I HAD TO DRIVE OUT MY ELEMENT TO FIND FOOD !
I could not believe what I heard. The manager screaming at a customer Rudest manager I have ever seen. He was very unprofessional. Never have I seen anyone representing a business act this way. And this is the second time I have seen it happen.
Food was great. Music was too loud.
Ordered pizza and wings at 7:19 on line, email says delivery at 8:21 called to check on order and hung up twice, then person on phone says too bad. Customer service terrible and at 9:00 still no pizza.
Newport - when We eat in the food is great service is pretty good but placing an order to go I’ve been disappointed multiple times. Forgotten items on our order not answering the phone and even placing me on hold for more than 15 minutes!!
We visited the Fort mill location last night and the food quality was poor. We would like a manager to contact us.
I ordered through door dash. My delivery time was 515-545. My food came at 4:55. Very early. The pizza wasn’t even hot. My question is why empire had my food ready so early. My husbands not even home from work yet! Very disappointing. I also didn’t receive one of the two dressings I requested. Frustrated to say the least.
Poor customer service
I was homeless Veteran for 5 months and finally got a room. The first thing that I wanted was a sisilan crust pizza from RH empire. I saved up for 2 weeks and when I called to order it —